Gift Wrapping

 ** Please note we DO NOT accept returns of orders from our Etsy shop.  Please see our Etsy shop policy and contact us via Etsy for exchanges *** 

RETURNABLE ITEMS:

We want you to love what you have purchased at Kailee P.! All returns and exchanges must be requested within 30 days of delivery. Requests submitted after 30 days are not eligible for return or exchange.

While we understand shoes need to be tried on, we advise you to try on shoes on carpet areas and with clean feet. We will ONLY accept the returned item for exchanges or refunds in original clean condition (NO EXCEPTIONS).  This means no scuffs on the soles, no footprints or marks on the footbed or inside, and no dirt or creases on the upper.

All refunds will be credited to the original method of payment. 

To submit a return or exchange request, please click link: kaileep.returnsdrive.com and follow instructions on the screen.  After your request is submitted, we will notify you via email for approval.

NON-RETURNABLE ITEMS:

• Selected items in our shop are detailed and handcrafted by our team with their hands in our facility, therefore, these items are eligible for EXCHANGES & STORE CREDIT ONLY.   
• Items discounted at 30% off or more, including sale items & accessories are FINAL SALE.  
• Shipping fees are NOT refundable. 
• Gift card purchases are FINAL SALE.

FOR U.S ORDERS ONLY:

RETURNS:

• If your return is approved, you’ll receive an email with instructions. A prepaid return label will be sent separately.
• Once your return package is received, we will process a refund.  The cost of the prepaid shipping label will be deducted from your refund.
• For orders under $100: a $10 fee will be deducted to cover the prepaid return label.
• For orders over $100:  a 15% RESTOCKING FEE will be deducted.  No other deductions will apply.

EXCHANGE ONLY:

PLACE NEW ORDER (for rush order):

1. Once an exchange request is submitted and approved, to complete an exchange, please place a new order of equal or greater value. This ensures faster turnaround exchange time and guaranteed size availability.  
2. Once your new order has been placed and shipped. Please contact our team to receive a prepaid return shipping label to send back your previous order. A prepaid return shipping label will be sent in a separate email. You can email us: at help@kaileep.com or give us a call at 1-833-524-5337, Monday–Friday, 8:30 AM–4 PM PST.
3. Once we receive your return, we’ll process your refund and a $10 fee will be deducted from your refund.
   

NOT A RUSH ORDER (Longer Exchange Time)

1. If you prefer to process an exchange WITHOUT placing a new order, you will be responsible for the return shipping fee and we will NOT provide a prepaid return shipping label. We recommend using a shipping carrier with tracking numbers for your reference, as you may be asked for proof of shipping and delivery. 
2. PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR EXCHANGE TO BE PROCESSED AND SHIPPED.

Please send the item you are returning to the following address:

Kailee P. Inc.
10291 Trademark St. / Unit B
Rancho Cucamonga, CA 91730

*** WE RECOMMEND TO CHOOSE SHIPPING WITH A TRACKING NUMBER FOR PROOF OF SHIPPING & DELIVERY ***

FOR INTERNATIONAL ORDERS ONLY:

• Due to unpredictable shipping and custom holding time, we DO NOT PROCESS EXCHANGE and will not hold shoes to exchange. Please place a new order for the new size/ style and we will ship within 1-2 business days.  
• If your return request is approved, please follow the return instructions on your email carefully.
• Please return and ship the incorrect size shoes to us within 10 days from the date of request. This means, package will need to be postmarked within 10 business days of the return request date. When shoes are received, we will process a refund (shipping fee is NON-REFUNDABLE).
• Please note you will also be responsible for return shipping. We DO NOT provide a prepaid return shipping label for international orders.  

EU CUSTOMERS – RIGHT OF WITHDRAWAL

Customers in the European Union may withdraw from an eligible purchase within 14 days of receiving their order. To exercise this right, please contact help@kaileep.com or submit a request through our return portal. 

Customers are responsible for arranging and paying for their own return shipment. We recommend using a trackable shipping service.

The right of withdrawal does not apply to personalized, custom-made, or made-to-order products.

PACKAGE REFUSAL

Please do not refuse delivery of your package. Refused, abandoned, or unclaimed packages may not be eligible for a refund. Any carrier fees, customs charges, or return shipping costs may be deducted from the refund.

 IMPORTANT NOTE FOR ALL RETURN & EXCHANGE REQUEST:

• Please allow 7-10 business days to process your return/ exchange from the time we received your return item(s) in our facility.  
• We also recommend that you pack items securely as we ARE NOT responsible for lost or damaged packages in transit.  
• Return Authorization will be voided if item(s) is not shipped within 10 business days of return request. 
• We will ONLY accept the returned item in original clean condition (NO EXCEPTION).
• To better process your return/ exchange, we recommend to include one of the following:  the RMA (Return Merchandise Authorization), original packing slip, or written note with order number.   

Welcome to Kailee P. FAQ page, your one-stop guide for everything about Kailee P. shoes, shipping, returns, sizing, and more.  If you can’t find what you’re looking for, please reach out to our Customer Support team.

Q:  How can I get an assistance?

A:  You can reach our customer support at the following:

• email:  help@kaileep.com 
• call:  1-833-524-5337 
• live chat

ORDERS & SHIPPING:

Q:  I’ve placed an order.  How long will it take to ship?

A:  Once order is placed and size is available, please allow 1-2 business days to process and ship.  Orders placed after 12:00 PM PST will be processed the next business day.  Please note this does not include shipping delivery time.

Q:  I live outside of US, how long will shipping take?

A:  We ship to most countries.  International orders will take 7-21 business days for standard shipping.  Expedited shipping will take 6-10 business days at additional cost.  You will see shipping cost at checkout.  Please note:

• International orders are subject to customs duties, taxes, or import fees, which vary by country.

• These charges are not included in the shipping fee at checkout and are the responsibility of the customer.

• Unfortunately, Kailee P. cannot estimate or control these fees as they are determined by your country’s customs office.

Q:  Where is your item shipping from?

A:  All orders are shipped from California, USA.

Q:  How do I track my order?

A:  Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.

Q:  I received an email notification stating my order has been delivered, but I have not received it.  What do I do?

A:  For US orders, first,  please check your tracking online to see the most recent information.  Second, please check with your neighbor or receptionist desk.  There have been times where packages have been delivered to a nearby unit.   Next, please contact your local post office and inform them that you have not received the package.

For international orders, please check the tracking number provided to you via email to see if your package has been held at customs. Items held at customs are normally due custom fees or VAT imposed by your country before it can be released and delivered to you.

Q:  The item I want is out of stock, but I need them!  what do I do?

A:  We’re so sorry the item you want is out stock.  You can enter your email at listing to be added to the waitlist.  When size is available, you will receive an email notification.

SIZE & FIT:

Q:  How do I find my correct shoe size?

A:  We recommend measuring your feet at home and referring to our Size Guide.
If you’re between sizes, we suggest sizing up for comfort.  Feel free to contact our support team if you need personalized size advice.

Q:  How do I measure feet at home?

A:  Here is the simplest method to measure your foot at home and hopefully it will be helpful for you to determine sizing:

1. Take a sheet of paper and place it on a firm surface- not plush carpeting or pebbly surfaces.
2. Put your feet comfortably neutral step onto the piece of paper (one foot per sheet if paper does not fit).
3. Hold the pencil as perpendicular as possible to your foot and outline the shape as close to your foot as you can.
4. Measure the distance between the center of the heel curve to the tip of the longest toe. This is the length.
5. One foot tend to be larger than the other, therefore, please go with the longer length to determine shoes size.

Q:  How do I determine sizing on kids shoes?

A:  Shoes tend to fit differently on kids and we recommend it’s best to use our size measurements as a reference on listing.

Q:  Do you carry wide width?

A:  No, our women shoes collection is available ONLY in medium standard width, however, we recommend to go up a half size to accommodate wider fitting.

Q:  What if my shoes don’t fit?

If your shoes don’t fit, you can request an exchange or return within 30 days of delivery (for unworn items only).  Visit our Return Policy page to start the process.

DYABLE & CUSTOMIZATION

 Q:  Are satin shoes dyable?

A:  Yes, for selected styles ONLY.

• Products that can be dyed will be clearly labeled on the product page.

• Please note that Kailee P. does not provide dye services directly.

• If you’re unsure whether a style is dyable, reach out to our Customer Service team and we’ll be happy to assist.

Q:  Do we offer customizations?

A:  Yes, we offer limited customization on embellishments (such as pearls, crystals, bows or straps).

Please note:

• Availability of customization depends on the style.

• Contact our team at help@kaileep.com or live chat before placing your order to confirm what’s possible.

• Customized orders are final sale and cannot be returned or exchanged.

RETURNS & EXCHANGES 

Q:  What is your return policy?

A:  You may return eligible items within 30 days of delivery for a refund or exchange, provided they are:

• Unworn, undamaged, and in original packaging

• Not marked as final sale or customized

Please click link to submit a request: https://kaileep.returnsdrive.com/.

Q:  Can I cancel or modify my order?

A:  Yes, we allow order cancellation within 24 hours from the time order is placed.  However, for Priority or Express orders, we cannot guarantee order changes or cancellations once placed.  If you need help, contact us as soon as possible at and we’ll do our best to assist.

PRODUCT CARE & OTHER QUESTIONS

Q:  Are your shoes suitable for outdoor weddings?

Many of our shoes can be worn outdoors, but for grass, sand, or uneven surfaces, we recommend block heels or flats for better stability.