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Return Policy

We want you to love what you have purchased from Kailee P!
We will gladly accept returns of unworn, unwashed, undamaged or defective merchandise for a full refund or exchange within 14 days of original purchase. 
All refunds will be credited to the original method of payment. All sale items & accessories are FINAL SALE.  Shipping fees are NOT refundable & customers are responsible for return shipping.
*** PLEASE NOTE WE DO NOT ACCEPT RETURNS OF ORDERS FROM OUR ETSY SHOP, PLEASE SEE OUR ETSY SHOP POLICY  AND CONTACT US VIA ETSY FOR EXCHANGES ***
U.S ORDERS ONLY:
HOW TO SUBMIT RETURN & EXCHANGE:
-  Click link:  kaileep.myreturnscenter.com and follow instructions on the screen.
-  Once request is submitted, we will notify you via email for approval.
-  If your request is approved, please follow instructions on email carefully.  
    IMPORTANT NOTE:
    • Returns over $100 will be subjected to 15% RESTOCKING FEE.
    • Please allow 2-3 business days to process your return/ exchange from the time we received your item(s) in our facility.  
    • We also recommend using a shipping carrier which provides a tracking number & additional insurance as we ARE NOT responsible for lost or damaged packages in transit.
    • Return Authorization will be voided if item(s) is not received at Kailee P. facility after 10 business days (U.S shipping only) of return request. 

    INTERNATIONAL ORDERS ONLY:
    1) Due to unpredictable shipping and custom holding time, we DO NOT PROCESS EXCHANGE and will not hold shoes to exchange. Please place a new order for the correct size and we will ship within 1-2 business day.

    2) Please return and ship the incorrect size shoes to us within 7 days from the date of exchange request. This means, package will need to be postmarked within 7 business days of return request date. When shoes are received, we will process a refund (shipping fee is NON-REFUNDABLE). You will also be responsible for return shipping.