- Returns over $100 will be subjected to 15% RESTOCKING FEE.
- Please allow 2-3 business days to process your return/ exchange from the time we received your item(s) in our facility.
- We also recommend using a shipping carrier which provides a tracking number & additional insurance as we ARE NOT responsible for lost or damaged packages in transit.
- Return Authorization will be voided if item(s) is not received at Kailee P. facility after 10 business days (U.S shipping only) of return request.
INTERNATIONAL ORDERS ONLY:
1) Due to unpredictable shipping and custom holding time, we DO NOT PROCESS EXCHANGE and will not hold shoes to exchange. Please place a new order for the correct size and we will ship within 1-2 business day.
2) Please return and ship the incorrect size shoes to us within 7 days from the date of exchange request. This means, package will need to be postmarked within 7 business days of return request date. When shoes are received, we will process a refund (shipping fee is NON-REFUNDABLE). You will also be responsible for return shipping.