Returns & Exchanges

 ** Please note we DO NOT accept returns of orders from our Etsy shop.  Please see our Etsy shop policy and contact us via Etsy for exchanges *** 

RETURNABLE ITEMS:

We want you to love what you have purchased at Kailee P.!  We allow returns of unworn, unwashed, undamaged or defective merchandise within 14 days of delivery date.

While we understand shoes need to be tried on, we advise you to try on shoes on carpet areas and with clean feet. We will ONLY accept the returned item for exchanges or refunds in original clean condition (NO EXCEPTIONS).  This means no scuffs on the soles, no footprints or marks on the footbed or inside, and no dirt or creases on the upper.

All refunds will be credited to the original method of payment. 

To submit a return or exchange request, please click link: kaileep.returnsdrive.com and follow instructions on the screen.  After your request is submitted, we will notify you via email for approval.

NON-RETURNABLE ITEMS:

• Selected items in our shop are detailed and handcrafted by our team with their hands in our facility, therefore, these items are eligible for EXCHANGES & STORE CREDIT ONLY.   
• Items discounted at 30% off or more, including sale items & accessories are FINAL SALE.  
• Shipping fees are NOT refundable. 
• Gift card purchases are FINAL SALE.

FOR U.S ORDERS ONLY:

RETURNS:

• If your return is approved, you’ll receive an email with instructions. A prepaid return label will be sent separately.
• Once your return package is received, we will process a refund.  The cost of the prepaid shipping label will be deducted from your refund.
• For orders under $100: a $10 fee will be deducted to cover the prepaid return label.
• For orders over $100:  a 15% RESTOCKING FEE will be deducted.  No other deductions will apply.

EXCHANGE ONLY:

PLACE NEW ORDER (for rush order):

1. Once an exchange request is submitted and approved, to complete an exchange, please place a new order of equal or greater value. This ensures faster turnaround exchange time and guaranteed size availability.  
2. Once your new order has been placed and shipped. Please contact our team to receive a prepaid return shipping label to send back your previous order. A prepaid return shipping label will be sent in a separate email. You can email us at help@kaileep.com or give us a call at 1-833-524-5337, Monday–Friday, 9 AM–4 PM PST.
3. Once we receive your return, we’ll process your refund. If your order was under $100 and you used our prepaid return label, a $10 fee will be deducted from your refund.

NOT A RUSH ORDER (Longer Exchange Time)

1. If you prefer to process an exchange WITHOUT placing a new order, you will be responsible for the return shipping fee and we will NOT provide a prepaid return shipping label. We recommend using a shipping carrier with tracking numbers for your reference, as you may be asked for proof of shipping and delivery. 
2. PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR EXCHANGE TO BE PROCESSED AND SHIPPED.

Please send the item you are returning to the following address:

Kailee P. Inc.
10291 Trademark St. / Unit B
Rancho Cucamonga, CA 91730

*** WE RECOMMEND TO CHOOSE SHIPPING WITH A TRACKING NUMBER FOR PROOF OF SHIPPING & DELIVERY ***

FOR INTERNATIONAL ORDERS ONLY:

• Due to unpredictable shipping and custom holding time, we DO NOT PROCESS EXCHANGE and will not hold shoes to exchange. Please place a new order for the new size/ style and we will ship within 1-2 business days.  
• If your return request is approved, please follow the return instructions on your email carefully.
• Please return and ship the incorrect size shoes to us within 10 days from the date of request. This means, package will need to be postmarked within 10 business days of the return request date. When shoes are received, we will process a refund (shipping fee is NON-REFUNDABLE).
• Please note you will also be responsible for return shipping. We DO NOT provide a prepaid return shipping label for international orders.  

 IMPORTANT NOTE FOR ALL RETURN & EXCHANGE REQUEST:

• Please allow 7-10 business days to process your return/ exchange from the time we received your return item(s) in our facility.  
• We also recommend that you pack items securely as we ARE NOT responsible for lost or damaged packages in transit.  
• Return Authorization will be voided if item(s) is not shipped within 10 business days of return request. 
• We will ONLY accept the returned item in original clean condition (NO EXCEPTION).
• To better process your return/ exchange, we recommend to include one of the following:  the RMA (Return Merchandise Authorization), original packing slip, or written note with order number.