Free U.S standard shipping and returns on all orders $150 and more

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 ** Please note we DO NOT accept returns of orders from our Etsy shop.  Please see our Etsy shop policy and contact us via Etsy for exchanges *** 

RETURNABLE ITEMS:

We want you to love what you have purchased at Kailee P.!  We allow returns of unworn, unwashed, undamaged or defective merchandise within 14 days of delivery date.

While we understand shoes need to be tried on, we advise you to try on shoes on carpet areas and with clean feet. We will ONLY accept the returned item for exchanges or refunds in original clean condition (NO EXCEPTIONS).

All refunds will be credited to the original method of payment. 

To submit a return or exchange request, please click link:  kaileep.myreturnscenter.com and follow instructions on the screen.  After your request is submitted, we will notify you via email for approval.

NON-RETURNABLE ITEMS:

  • Selected items in our shop are detailed and handcrafted by our team with their hands in our facility, therefore, these items are eligible for EXCHANGES & STORE CREDIT ONLY.   
  • All sale items & accessories are FINAL SALE.  
  • Shipping fees are NOT refundable. 

FOR U.S ORDERS ONLY:

RETURNS:

  • If your return request is approved, please follow instructions on your email carefully and a prepaid return label will be provided separately. 
  • Once your return package is received, we will process a refund.  The cost of the prepaid shipping label will be deducted from your refund.
  • The current cost of return shipping labels are as follows: $7 for kids shoes and $12 for women shoes.

EXCHANGE ONLY:

  • Once an exchange request is submitted and approved, To complete an exchange, please place a new order of equal or greater value.  This ensures faster turnaround exchange time and guaranteed size availability.  
  • Once your new order has been placed and shipped. Please contact our team to receive a prepaid return shipping label to send back your previous order.  You can email us at help@kaileep.com or give us a call at 1-833-524-5337 Monday–Friday, 9 AM–4 PM PST.
  • Once your return package is received, we will process a refund.  The cost of $7 for kids shoes and $12 for women shoes for the prepaid shipping label will be deducted from your refund.
  • If you prefer to process an exchange WITHOUT placing a new order, please note, you will be responsible for the return shipping and we will NOT provide a prepaid return shipping label. We recommend using a shipping carrier with tracking numbers for your reference, as you may be asked for proof of shipping and delivery.   

FOR INTERNATIONAL ORDERS ONLY:

  • Due to unpredictable shipping and custom holding time, we DO NOT PROCESS EXCHANGE and will not hold shoes to exchange. Please place a new order for the new size/ style and we will ship within 1-2 business days.  
  • If your return request is approved, please follow the return instructions on your email carefully.
  • Please return and ship the incorrect size shoes to us within 10 days from the date of request. This means, package will need to be postmarked within 10 business days of the return request date. When shoes are received, we will process a refund (shipping fee is NON-REFUNDABLE). 
  • Please note you will also be responsible for return shipping. We DO NOT provide a prepaid return shipping label for international orders.  

 IMPORTANT NOTE FOR ALL RETURN & EXCHANGE REQUEST:

  • Returns for orders with free shipping value at less than $100 will be subjected to a $7 fee.
  • Returns over $100 will be subjected to 15% RESTOCKING FEE.
  • Please allow 7-10 business days to process your return/ exchange from the time we received your item(s) in our facility.  
  • We also recommend that you pack items securely as we ARE NOT responsible for lost or damaged packages in transit.  
  • Return Authorization will be voided if item(s) is not shipped within 10 business days of return request. 
  • We will ONLY accept the returned item in original clean condition (NO EXCEPTION).
  • To better process your return/ exchange, we recommend to include one of the following:  the RMA (Return Merchandise Authorization), original packing slip, or written note with order number.