- Returns over $100 will be subjected to 15% RESTOCKING FEE.
- Please allow 2-3 business days to process your return/ exchange from the time we received your item(s) in our facility.
- We also recommend for you to pack items securely and using a shipping carrier which provides a tracking number & additional insurance as we ARE NOT responsible for lost or damaged packages in transit.
- Return Authorization will be voided if item(s) is not received at Kailee P. facility after 10 business days (U.S shipping only) of return request.
- While we understand shoes need to be tried on, we advice you to try on shoes on carpet area and with clean foot. We will ONLY accept the returned item in original clean condition and accompanied by the RMA (Return Merchandise Authorization) and tags MUST be attached (NO EXCEPTION).
INTERNATIONAL ORDERS ONLY:
1) Due to unpredictable shipping and custom holding time, we DO NOT PROCESS EXCHANGE and will not hold shoes to exchange. Please place a new order for the correct size and we will ship within 1-2 business day.
2) Please return and ship the incorrect size shoes to us within 7 days from the date of exchange request. This means, package will need to be postmarked within 7 business days of return request date. When shoes are received, we will process a refund (shipping fee is NON-REFUNDABLE). You will also be responsible for return shipping.