Shipping & Handling

 

-  Free shipping for US orders of $150 and more.

-  Currently we ship to US and Internationally to most countries worldwide and shipping charge will be listed at checkout.

-  Depending on the items of your order, please allow 1-2 business days to process your order after payment is received.  Select items may need extra time due to its details. Delivery methods are as follow: 

-  US ORDERS ONLY (PROCESSING TIME INCLUDED):       

• FREE SHIPPING:  7-10 business days
• Standard shipping:  5-7 business days
• Priority Mail:  3-5 business days
• Express Mail:  2-3 business days                                                                    

-   INTERNATIONAL ORDERS ONLY:  

Shipping cost is to cover POSTAGE FEES ONLY, IT DOES NOT COVER CUSTOM CHARGES as it will vary depending on countries.  We are NOT be responsible for any custom charges your package may be subjected to.  Delivery time varies based on each country.  We strongly encourage you to check with your local post office as packages may be held due to custom regulations.  

• STANDARD INTERNATIONAL - delivery time will take between 15-45 business days. This is only partial tracking.  We are unable to track package once it leaves United States.  
• PRIORITY INTERNATIONAL - delivery time will take 6-10 business days.  This includes tracking, however, NO INSURANCE.
• EXPRESS INTERNATIONAL - delivery time will take 3-5 business days.  This includes tracking, however, NO INSURANCE.

-  All orders US & INTERNATIONAL are at default to be shipped with STANDARD SHIPPING.  If you need your items sooner, faster shipping arrangements are available at checkout with additional costs.

-  Based on our location & your shipping address, we will determine the most efficient delivery carrier for your order.  Once package is shipped, you will receive a confirmation in your registered email.

-  All orders placed after 12PM PST will be processed the following business day.

-  We will NOT be held responsible if item is lost or damaged during shipping.  Insurance is available upon request at additional cost.  

-  If you received an email stating your package has been delivered, but you have not received it:

• We are NOT responsible for lost or stolen packages after the delivery status is marked as delivered.
• For US orders, first, please check your tracking online to see the most recent information.  Second, please check with your neighbor or receptionist desk.  There have been times where packages have been delivered to a nearby unit.   Next, please contact your local post office and inform them that you have not received the package.
• For international orders, please check the tracking number provided to you via email to see if your package has been held at customs. Items held at customs are normally due custom fees or VAT imposed by your country before it can be released and delivered to you.

-  Contact number is REQUIRED incase we or carrier will need contact you regarding your order.