Returns and Exchanges

We want you to love your Kailee P. purchase! If something isn't quite right, we're here to help make the return or exchange process as simple as possible.

Returns & Exchanges at a Glance

• 30-day window: All returns and exchanges must be requested within 30 days of delivery.

• Original condition: Items must be clean, unworn, and free of any signs of wear.

• Return fees: A $10 return-label fee or 15% restocking fee applies to U.S. returns, depending on the order value.

• Final sale: Certain items are not eligible for refunds or exchanges.

• Processing time: Please allow 7–10 business days after we receive your return.

Ready to get started?

Start Your Return or Exchange

Orders placed through our Etsy shop are not eligible for returns through Kailee P. Please review our Etsy shop policy and contact us through Etsy for exchange assistance.

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1. Return & Exchange Eligibility

All returns and exchanges must be requested within 30 days of delivery. Requests submitted after 30 days are not eligible.

We understand that shoes need to be tried on. To keep them in returnable condition, please try them on indoors, on clean carpet, and with clean feet.

Returned items must be in their original, clean condition, with:

• No scuffs on the soles

• No footprints or marks on the footbed or inside the shoes

• No dirt or creases on the upper

Items showing these signs of wear cannot be accepted for returns or exchanges.

Approved refunds are issued to the original payment method.

Items Not Eligible for Returns or Refunds

• Handcrafted items: Selected items detailed and handcrafted by our team are eligible for exchange or store credit only.

• Final sale items: Items discounted by 30% or more, including sale items and accessories, are final sale.

• Gift cards: All gift card purchases are final sale.

• Shipping fees: Original shipping charges are non-refundable.

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2. How to Start a Return or Exchange

1. Visit our Return & Exchange Portal.

2. Enter your order information and follow the instructions.

3. Once your request is submitted, we'll email you with approval and next steps.

4. Ship your approved return within 10 business days of submitting your request.

Important: Your return authorization will be canceled if your item is not shipped within 10 business days of your request.

Preparing Your Return

Please pack your items securely and include one of the following to help us identify your order:

• Return Merchandise Authorization (RMA) number

• Original packing slip

• A note with your order number

We recommend using a shipping service with tracking. Kailee P. is not responsible for packages lost or damaged during return shipping.

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3. U.S. Returns

Once your return is approved, you'll receive an email with instructions. A prepaid return shipping label will be sent separately.

After we receive your returned item, we'll process your refund to the original payment method, minus the applicable return fee below:

Return Fees

Please note: Original shipping charges are non-refundable.

Please allow 7–10 business days after your return arrives at our facility for processing.

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4. U.S. Exchanges

Need a different size or style? We offer two exchange options, depending on how quickly you need your replacement.

Option 1: Rush Exchange

Best if you need your new pair sooner.

1. Submit an exchange request through our Return & Exchange Portal and wait for approval.

2. Place a new order of equal or greater value to secure your replacement pair.

3. Once your new order has shipped, contact our team to request a prepaid return label for your original order.

4. Return your original pair using the label provided.

5. Once we receive your return, we'll process your refund, minus a $10 return-label fee.

For assistance, email [email protected] or call 1-833-524-5337.

Option 2: Standard Exchange

Best if you prefer not to place a new order.

1. Submit your exchange request through our return portal.

2. Once approved, ship your original pair back to us.

3. You are responsible for return shipping. We do not provide a prepaid return label for standard exchanges.

4. Please allow 7–10 business days for your exchange to be processed and shipped.

We recommend using a trackable shipping service in case proof of shipping or delivery is needed.

Return Address:

Kailee P. Inc.
10291 Trademark St., Unit B
Rancho Cucamonga, CA 91730

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5. International Returns & Exchanges

Due to unpredictable international shipping and customs processing times, we do not offer direct exchanges or reserve shoes for international exchanges.

If you need a different size or style, please place a new order. Your new order will ship within 1–2 business days.

International Returns

If your return is approved:

• Follow the instructions provided in your approval email.

• Ship your return within 10 business days of submitting your request. Your package must be postmarked within this timeframe.

• You are responsible for arranging and paying for return shipping.

• We do not provide prepaid return labels for international orders.

• Once your return is received, we'll process your refund. Original shipping fees are non-refundable.

We recommend using a trackable shipping service.

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6. EU Customers: Right of Withdrawal

Customers in the European Union may withdraw from an eligible purchase within 14 days of receiving their order.

To exercise this right, please contact [email protected] or submit a request through our Return & Exchange Portal.

Customers are responsible for arranging and paying for return shipping. We recommend using a trackable shipping service.

The right of withdrawal does not apply to:

• Personalized products

• Custom-made products

• Made-to-order products

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7. Package Refusal

Please do not refuse delivery of your package.

Refused, abandoned, or unclaimed packages may not be eligible for a refund.

Any carrier fees, customs charges, or return shipping costs associated with a refused or unclaimed package may be deducted from your refund.

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Need Help?

Still have a question about your return or exchange? Our customer service team is happy to help.

Email: [email protected]
Phone: 1-833-524-5337
Hours: Monday–Friday, 8:30 AM–4:00 PM Pacific Time

Start Your Return or Exchange