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30 Days to Return or Exchange View Policy
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Crochet Lace Wedding Shoes Collection. Classic and refined almond toe crochet lace. Sheer floral lace shapes and almond toe upper and block heel. The D'orsay shoe shape is a sexy take on a classic pump as it exposes the curved instep of the foot. Makes for a romantic and feminine wedding shoe choice.
DETAILS:
HEELS: 2.75 inches
UPPER: Synthetic upper and lining
MATERIALS: Manmade outsole
ORIGIN: Imported
We want you to love what you have purchased at Kailee P.! We allow returns of unworn, unwashed, undamaged or defective merchandise within 30 days of delivery date.
If you placed orders during the Holiday season, we allow returns of unworn, unwashed, undamaged or defective merchandise purchased between 11/23/25 - 12/31/25 to have until January 30, 2026.
Welcome to Kailee P. FAQ page, your one-stop guide for everything about Kailee P. shoes, shipping, returns, sizing, and more. If you can’t find what you’re looking for, please reach out to our Customer Support team.
Q: How can I get an assistance?
A: You can reach our customer support at the following:
- email: [email protected]
- call: 1-833-524-5337
- live chat
ORDERS & SHIPPING:
Q: I’ve placed an order. How long will it take to ship?
A: Once order is placed and size is available, please allow 1-2 business days to process and ship. Orders placed after 12:00 PM PST will be processed the next business day. Please note this does not include shipping delivery time.
Q: I live outside of US, how long will shipping take?
A: We ship to most countries. International orders will take 7-21 business days for standard shipping. Expedited shipping will take 6-10 business days at additional cost. You will see shipping cost at checkout. Please note:
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International orders are subject to customs duties, taxes, or import fees, which vary by country.
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These charges are not included in the shipping fee at checkout and are the responsibility of the customer.
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Unfortunately, Kailee P. cannot estimate or control these fees as they are determined by your country’s customs office.
Q: Where is your item shipping from?
A: All orders are shipped from California, USA.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can follow your package’s journey.
Q: I received an email notification stating my order has been delivered, but I have not received it. What do I do?
A: For US orders, first, please check your tracking online to see the most recent information. Second, please check with your neighbor or receptionist desk. There have been times where packages have been delivered to a nearby unit. Next, please contact your local post office and inform them that you have not received the package.
For international orders, please check the tracking number provided to you via email to see if your package has been held at customs. Items held at customs are normally due custom fees or VAT imposed by your country before it can be released and delivered to you.
Q: The item I want is out of stock, but I need them! what do I do?
A: We’re so sorry the item you want is out stock. You can enter your email at listing to be added to the waitlist. When size is available, you will receive an email notification.
SIZE & FIT:
Q: How do I find my correct shoe size?
A: We recommend measuring your feet at home and referring to our Size Guide.
If you’re between sizes, we suggest sizing up for comfort. Feel free to contact our support team if you need personalized size advice.
Q: How do I measure feet at home?
A: Here is the simplest method to measure your foot at home and hopefully it will be helpful for you to determine sizing:
- Take a sheet of paper and place it on a firm surface- not plush carpeting or pebbly surfaces.
- Put your feet comfortably neutral step onto the piece of paper (one foot per sheet if paper does not fit).
- Hold the pencil as perpendicular as possible to your foot and outline the shape as close to your foot as you can.
- Measure the distance between the center of the heel curve to the tip of the longest toe. This is the length.
- One foot tend to be larger than the other, therefore, please go with the longer length to determine shoes size.
Q: How do I determine sizing on kids shoes?
A: Shoes tend to fit differently on kids and we recommend it’s best to use our size measurements as a reference on listing.
Q: Do you carry wide width?
A: No, our women shoes collection is available ONLY in medium standard width, however, we recommend to go up a half size to accommodate wider fitting.
Q: What if my shoes don’t fit?
If your shoes don’t fit, you can request an exchange or return within 30 days of delivery (for unworn items only). Visit our Return Policy page to start the process.
DYABLE & CUSTOMIZATION
Q: Are satin shoes dyable?
A: Yes, for selected styles ONLY.
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Products that can be dyed will be clearly labeled on the product page.
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Please note that Kailee P. does not provide dye services directly.
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If you’re unsure whether a style is dyable, reach out to our Customer Service team and we’ll be happy to assist.
Q: Do we offer customizations?
A: Yes, we offer limited customization on embellishments (such as pearls, crystals, bows or straps).
Please note:
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Availability of customization depends on the style.
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Contact our team at [email protected] or live chat before placing your order to confirm what’s possible.
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Customized orders are final sale and cannot be returned or exchanged.
RETURNS & EXCHANGES
Q: What is your return policy?
A: You may return eligible items within 30 days of delivery for a refund or exchange, provided they are:
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Unworn, undamaged, and in original packaging
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Not marked as final sale or customized
Please click link to submit a request: https://kaileep.returnsdrive.com/.
Q: Can I cancel or modify my order?
A: Yes, we allow order cancellation within 24 hours from the time order is placed. However, for Priority or Express orders, we cannot guarantee order changes or cancellations once placed. If you need help, contact us as soon as possible at and we’ll do our best to assist.
PRODUCT CARE & OTHER QUESTIONS
Q: Are your shoes suitable for outdoor weddings?
Many of our shoes can be worn outdoors, but for grass, sand, or uneven surfaces, we recommend block heels or flats for better stability.
SAME STYLES, DIFFERENT HEEL HEIGHTS...
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Customers praised these wedding heels as "gorgeous" and "beautiful," noting excellent quality and comfort. Most found them true to size, though some recommended sizing up for a snug fit. The cushioned footbed and flexible fabric enhance wearability. However, some reported issues with tight ankle straps and visible glue on heels. Customer service received high marks.
- 5 stars: 85 (87%)
- 4 stars: 7 (7%)
- 3 stars: 2 (2%)
- 2 stars: 2 (2%)
- 1 star: 2 (2%)
It is an absolute beautiful wedding shoes!
They’re charming, comfortables and I am loving them. Thank you so much!
It met everything but, it was too big on my feet and ultimately I needed a shoe just like an inch or two shorter. Bigger on my feet like on the sides.
What a joy to finally receive these heels — I'm beyond excited to wear them on my wedding day! Although they were on backorder, the seller was transparent throughout, which I really appreciated. I also love the second option that was included! I've decided to wear that instead of the ribbon, but the ribbon is still beautiful and I'll definitely include it in the photos.
The shoes are just as pretty in person as they are online--the white lace has a gorgeous color and texture that perfectly compliments my satin dress. I wore the shoes to my bridal shower to start breaking them in and my feet were killing me after about an hour and a half. I never wear heels, so take my opinion with a grain of salt, but I'm getting a pair of flats or sneakers for dancing at the wedding.
Absolutely stunning. Made my wedding day that much better. Size is accurate. Great quality!
I'm very happy with my shoes; they're beautiful and pretty comfortable for heels. I did order a size too small but it was very easy to exchange them for a larger pair. I may need a longer ribbon to go round my ankles but it looks very easy to switch out.
Ho ricevuto le mie scarpe per il matrimonio dalla California in Svizzera in 3 giorni!! Sono veramente belle, il tacco è comodo, io porto una misura 38, ho ordinato n.8, inizialmente erano un po’ strette ma ho capito che era il materiale, quindi ho messo qualche volta a casa con un calzino e la punta si è allargata, la lunghezza è giusta. Ero anche indecisa sul colore ma ho deciso di tenermi Avery non il bianco, perché penso di mettermi anche dopo il matrimonio.
Inoltre le scarpe sono arrivate nella loro scatola, dentro c’è un sacchetto da viaggio.
Tutto sommato sono molto soddisfatta, non vedo l’ora di indossarle e consiglio questo negozio a chi come me non si fida di solito.
These are GORGEOUS!! I plan on wearing them for my wedding and I couldn't be happier!
Absolutely in love with my new bridal shoes!! They fit perfectly however, I’m going to break them in by wearing them around the house for more comfort day of. They completely match the ivory lace on my wedding dress! Superrr comfortable even with the pointed toe. I bought my regular size which is an 8 women’s. I usually have to size up to an 8.5 for heels but these fit great. Definitely purchase these! You will not be disappointed.
These are GORGEOUS!!! They arrived exactly as pictured and even came with little ankle straps in case I decide I don't want the ribbons. Shipping was super quick and after reading reviews I did size down (usually a 7.5-8, ordered 7) and they fit perfectly. I read some reviews complaining that there's not a wide option, however I don't have the most narrow feet and they fit great. Absolutely recommend!!
These shoes are beautiful and fit perfectly! They look as shown online and wear pretty comfortably. They were shipped and delivered with 4 days, so shipping was quick!
I originally bought these shoes for my wedding, however they were too small and did not fit right. The customer service team was amazing and helped me every step of the way return these and exchange them for another pair. Their communication alone would make me buy from them again! Thank you :)
Such pretty shoes! Matched my wedding dress perfectly! The don't rub or hurt my feet at all! Also came with separate ankle straps if I didn't want the satin ribbon!
Ok so first of all I looked all over the internet for something like this- block heel, detailed, comfortable looking, beautiful, and something that felt like me. When I ordered them I got size 6- I’m usually size 6.5, so I went down but that went great. I have yet to break them in completely yet I already did my dress fitting in them and I did not feel any discomfort. They are a little see through but I don’t mind. Oh and they also come with an extra buckle in case you don’t want to use the laces. I can come back after the wedding to do another review if needed, yet I would recommend these so far. 🤍☺️
Can’t wait to wear them!
The shoes are excellent quality and beautiful! I normally wear a 7.5 (90% of the time I’m a 7.5, and the other 10% of the time I lean towards 8) so I was hesitant on what size to choose… I went with the 8 and they fit perfectly snug!
These shoes are exactly like the picture. They are comfortable and stylish. I really really adore these. The sizing is exact to their sizing chart!
Love the shoes they're beautiful. But the ankle strap is so small, it feels like I have a noose around my ankle even on the first hole. I needed to buy a replacement pair of straps from Amazon. For over $120, that's crazy.
your customer service is the actual pits. the shoe is uncomfortable. to exchange it cost me $25 to ship. I've sent 4 emails with no response. Ya'll suck.
Thank you for your feedback, and we’re sorry to hear about your experience.
For non-rush exchanges, return shipping is the customer’s responsibility, as outlined in our return policy prior to purchase. We do offer an expedited exchange option. We sincerely apologize if there was any delay in responding to your emails — this is not the level of service we strive for. Please feel free to contact us directly at [email protected] or 1-833-524-5337 so we can assist further.
I bought this for my partner for our wedding soon and she loves it!
In love with these! Perfect touch to my wedding dress!!
Beautiful
Excited to use them in my upcoming wedding! There's great cushion on them
Love love love these shoes! They are the perfect look for my wedding day!
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